An Unbiased View of Telus customer service
An Unbiased View of Telus customer service
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Each individual who calls the tech support selection is desirous to talk to a real individual without delay. No-one really wants to really need to soar by way of a maze of questions in hopes of only currently being put in the que to talk to a real particular person!
People agents Doing the job towards Telus Gains, rather than retaining the outdated loyal customers they make them go away to look for other supplier
It is now been two weeks and my issue Together with the billing hasn't been settled , I are already customer Telus for more than 20 years and this customer service is horrendous! I questioned to talk to supervisor lots of repeatedly final. She reported she would In addition they needed me to go to the keep in which I fall the mobile phone off and bought the mobile phone After i advised her I did everything on the internet she didn’t trust me? The mobile phone I been given the box was opened and there was no physical Sim card and or Sim card I'd requested an eSIM, which wasn’t there. I had to go down to The shop to get why was my box open up? Why wasn’t my box sealed? Cell phone drop batteries is very quite gradual like my outdated cell phone was way a lot better than this factor. I believe they gave me a old cellphone is the way they treat customers with long because they reward loyalty ?!!!
@chris14 I desired to apparent up some inaccurate info. We're going to fix TELUS owned downed lines at no charge. We are going to only take away the line fully for design/renovation functions but there's a price included. We sent you a private message just in case you want to move forward with both situation.
I had to Make contact with CS nowadays with Chat as well as the Office I would like to talk to is only readily available by telephone. The CS on Chat organized a connect with back again at an arranged time slot. When that Section named me later on I obtained almost everything sorted out.
at the Black Friday i known as Telus to obtain me a brand new cell line for my daughter if there's a offer like i bought Beforehand for my other kids as a loyal customer with Telus.
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I am explained to to speak to Loyalty and determination and even now telus billing support getting no exactly where. I have managed to talk to 2 those who identified as by themselves managers during the Philippines, who couldn't assist me.
Settled discussions might be shut and saved for 90 times, and will be accessed while in the Concept Centre throughout the My TELUS app.
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The several hours they've got will not be Operating very well with my work and caring for an elderly relative hectic program. I also chatted Nevertheless they told me I should get in touch with in.
Hi @Ben708 we surely worth your loyalty with us and we wish to support. Please keep watch over your inbox for your message from us
The TELUS team acknowledges that our function spans numerous Territories and Treaty parts and we have been grateful for the normal Knowledge Keepers and Elders who're with us these days, all those who have absent prior to us plus the youth that encourage us.
Yeah, I’m binding by a two year agreement however, I’m only 4 months in, but I did get someplace. I assume The chief Office environment named me currently so I have a cellphone dialogue with him in an hour or so. We’ll see how that goes.